Adori care guide

Refunds, replacements & sizing help

If an order problem occurs, we will review it for a refund or replacement. Replacement products are free; for every approved replacement, you pay only the replacement shipping and keep any item you already received.

Last updated August 2026

When we refund or replace an order

We want every order to arrive correctly and as described. If an item arrives damaged, defective, materially different from its description, incorrect, or missing, or if your order is not delivered, contact contact@adoripets.com promptly. Include your order number and clear photos or video of the item, packaging, shipping label, and the problem when available. If the claim is approved, we will provide an appropriate refund or replacement. For every replacement, the replacement product is free and you pay only the replacement shipping charge before it is ordered. If you received an item, you keep it; no physical return is required. Reporting within 30 days of delivery helps us pursue the fastest resolution, but it does not limit rights that cannot be excluded under applicable law.

One-time size replacement

If the size you ordered arrives correctly but does not fit, contact us within 30 days of delivery. For each item purchased, you may receive one replacement of the same product in a different available size at no charge for the replacement item. You pay only the replacement shipping charge before the replacement is ordered. You keep the original item, and no return is required. The replacement does not qualify for another fit-based replacement, and color or style changes are not included. If we sent a size different from the one shown on your order, tell us so we can treat it as an incorrect-item claim. If that claim is resolved with a replacement, the replacement product is free and you pay only its shipping charge.

Shipping delays or undelivered orders

If we cannot ship within the stated timeframe, we will provide any delay notice, cancellation option, or refund required by law. If tracking has not updated, delivery is later than the estimate shown at checkout, or tracking says delivered but the package was not received, contact us promptly so we can investigate and provide the appropriate resolution. If an approved claim is resolved with a replacement, the replacement product is free and you pay only the replacement shipping charge. Carrier or postal confirmation may be requested when tracking shows delivery.

Cancellations and refund timing

Contact us immediately if you need to cancel. Cancellation is possible only before processing or shipment and is not guaranteed. Approved refunds are issued to the original payment method. We process required refunds promptly; your bank or payment provider may require additional posting time.

Voluntary returns and change of mind

Except for the one-time size replacement above and remedies for order problems, we do not provide returns, exchanges, or refunds for change of mind, color or style preference, or an unwanted item that was delivered as ordered. Please review product details and measurements carefully before ordering. We do not accept physical returns, so do not mail an item to us or to a fulfillment partner.

Your legal rights

This policy does not limit remedies for goods that are damaged, defective, materially different from their description, incorrect, missing, or not delivered, or any warranty or consumer-protection right that cannot be excluded under applicable law.

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