FOR PETS, WITH LOVE
Customer care
Need a paw?
We’re right here.
Friendly help with sizing, orders, fit, and all the tiny questions that matter.
Tell us what’s up
We’ll help make it right.
Share as much as you can. For order questions, include your order number so our care team can jump straight in.
Quick answers
Things pet parents ask us
Orders are usually prepared in 1 to 3 business days, followed by approximately 6 to 10 days in transit depending on the destination. Peak periods, customs, and carrier delays can take longer.
Care varies by item. Read the product details before washing or drying anything, and contact us if the instructions are not clear.
If the size you ordered arrives correctly but does not fit, contact us within 30 days of delivery. For each item purchased, you can receive one replacement of the same product in another available size at no charge for the item; you pay only the replacement shipping and keep the original. No return is required. If we sent a different size from the one on your order, tell us so we can treat it as an incorrect-item claim. If that claim is resolved with a replacement, the replacement product is free and you pay only its shipping charge.
Measure the widest part of the chest and the back from the base of the neck to the base of the tail, then match those to the size guide on each product page. If your pet is between two sizes, size up.
Materials and product-specific use notes are listed on each product page when supplied by the maker. Supervise wearable items, check fit and fasteners before use, and contact us before ordering if a detail is missing.
