FOR PETS, WITH LOVE
Customer care
Need a paw?
We’re right here.
Friendly help with sizing, orders, subscriptions, products, and all the tiny questions that matter.
Tell us what’s up
We’ll help make it right.
Share as much as you can. For order questions, include your order number so our care team can jump straight in.
Quick answers
Things pet parents ask us
Most stocked orders leave our studio within 1 to 2 business days. Standard delivery is usually 3 to 6 business days in the U.S. and 4 to 8 business days in Australia.
Absolutely. Once subscriptions are enabled you will be able to skip, pause, change, or cancel before each shipment.
Start a return within 30 days and we will help arrange an exchange. Items should be clean, unused, and in their original packaging.
We focus on useful, popular essentials and enrichment products, then evaluate materials, fit, durability, cleanability, and the everyday problem each product solves.
Not right now. Adori is focused on care, play, travel, comfort, hygiene, feeding accessories, and practical refills.